FAQ
Please review the list of Frequently Asked Questions (FAQs) below. If you are unable to find your answer below, or if you would rather speak with a Client Services Specialist, please reach out using the below contact methods.
Table of Contents
General Questions
Craftsmanship
Care and Handling
Purchasing Online
Shipping and Delivery
Returns and Exchanges
My Account
General Questions
How do I speak to a company representative?
You can email us at art@thegalleryone.com. All emails will be answered within 24 hours of their receipt.
What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph. Limited Editions come in multiple sizes ranging from 10 - 950 signed prints.
Are there any additional Edition types available for purchase?
The Gallery One photos are created in multiple editions variations. For more information about any of the editions listed below, please contact an Art Specialist via email by simply visiting our contact page.
Limited Editions
Unique Editions
Sets Elite Editions
Why does the price of the artwork change over time?
The Gallery ONE Limited Editions are produced in a pre-determined edition size. As demand for one of Peter’s Fine Art Photographs goes up, so does the price. Collecting early guarantees you are also receiving the most competitive pricing available.
Craftsmanship
What is a Limited Edition?
Limited Edition means that there will only ever be a pre-determined number of prints produced of each photograph. Once the edition sells out, there will never be another reprint of that photograph. The Gallery ONE Editions come in multiple sizes ranging from 10 - 950 signed prints.
Will you ever re-publish a Limited Edition artwork?
Absolutely not. Each edition is produced in limited numbers never to be reproduced.
Where are editions produced?
All The Gallery ONE editions are produced at our production facilities in Miami, Florida. Proudly made in The United States, each edition is constructed from the world’s finest imported and domestic materials.
What size can I order my Limited Edition artwork?
The finished size of each photograph is dependent on the final size you have selected along with the addition of any frame and liner combinations you have chosen. To assist you in selecting the perfect size, we have created an Edition Sizing Reference Guide to provide exact dimension for the various combinations available.
Download Sizing Guide >
Can I order a custom-sized Limited Edition artwork?
Custom sizes are available for all of our print editions, for more information please contact an Art Specialist via email by simply visting our contact page or speak live with an Art Specialist via our web chat by clicking the chat window at the bottom right corner of this page.
Chat available Monday – Friday from 8am to 5pm pst. Inquiries received during non-business hours will be answered the next day.
Can I frame my artwork?
Absolutely! We have a number of hand-crafted options available to you. We have selected a few collector favorites for online purchases and have additional selections available in gallery.
Do you sell unframed artwork?
We recommend that all images be mounted by experienced professionals. Always handle your photograph with the white cotton gloves that are provided. Ensure that your photograph is cold mounted only. We recommend mounting on a completely smooth, high-quality, dimensionally stable substrate. For best results, use a solvent acrylic adhesive with built-in UV inhibitors. Please be aware that mounting your photograph on a softer surface like foam core will increase the likelihood of the photograph developing orange peel, or subtle dimpling, on the surface.
Please know that if you’re The Gallery ONE edition is damaged from handling or during the mounting process, The Gallery ONE is not liable for the damage or replacement costs. Be sure to use a reputable and insured frame shop to mount or frame your photograph.
Do you sell poster prints?
We do not.
Is the art signed?
Yes. Each Limited-Edition artwork features a digitally embedded signature and edition number on the face of the artwork and a signed versa certificate applied to the back of the acrylic.
I was in a Gallery and noticed all of the art hanging was marked with an HC, what is this?
HC Editions of 30 are created to serve exclusively as exhibition displays in our galleries as well as temporary public installations. As such, there is no resale value as they fall outside of the numbered editions generated for the public. These artworks are never made available for sale and are not part of the Limited or Artist Proof Edition runs.
Do you authenticate the artwork?
We have gone to great lengths to protect the integrity of each and every piece of artwork with our Edition Integrity Program. This program was created to ensure the security and authenticity of your The Gallery ONE edition.
A serialized and numbered hologram can be found on the front of your Certificate of Authenticity. A second, identically numbered hologram is applied to the Versa Certificate on the reverse side of the print featuring artist signature. A third identically numbered hologram is secured at our corporate headquarters with the sale documents.
Learn More about the Image Integrity Program >
Care and Handling
How do I hang my artwork?
You’re the Gallery ONE edition has been shipped with the appropriate hanging equipment already attached to the back of the frame. Picture hangers and/or wall anchors are recommended but are not included with your purchase as we are not aware of how and where you wish to mount your photograph.
Download Hanging Guides >
Note: Hanging should be carried out by an experienced professional, and as such, the guidelines provided in the downloadable pdf below are provided for information only. The Gallery ONE is not responsible for personal injury and/or property damage notwithstanding your proper adherence to the guidelines
How do I clean my artwork?
Image Surface
Extreme caution should be used whenever it is necessary to clean the surface of your Fine Art photograph. Per the manufacturer’s instructions, dust the picture glazing with a soft, damp cloth or chamois. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. Dry or gritty cloths may cause surface scratches and create a static electric charge on the surface.
Do not use window cleaning sprays, kitchen scouring compounds, or solvents such as acetone, gasoline, or lacquer thinner to clean your image, as this may cause permanent damage to your image.
Frame
Our wood frames have a protective wax finish that, when handled properly, should not require care other than periodic dusting. A soft, dry cloth may be used to remove spots or debris. Avoid the use of liquid and chemical cleaning products, as these will cause the protective finish to deteriorate over time.
A high-quality microfiber cloth may be used on our black cube frames. Apply only light pressure, rinse with clean water, and dry by blotting the cloth. We recommend using compressed or canned air to remove any surface dust that accumulates on the liner over time, making sure that no moisture is expelled from the can during the cleaning process.
How do I light my artwork?
Lighting your image properly involves using a mixture of spotlights and spreads. The proper degree of spread will depend on the distance of the light fixture from the photograph. While several light bulbs can sufficiently light your image, we use MR16 halogen bulbs in all The Gallery ONE. It is best to seek the advice of an electrician or lighting professional to ensure the proper installation of lighting to complement your space.
Copyrights
Can I use the images found on your website?
All images contained within this website are the copyright of The Gallery ONE. All images and content are the property of The Gallery ONE. Images may not be in any way reproduced, copied, printed or scanned. All images must not be used without expressed prior permission via written consent from The Gallery ONE.
The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, publication (including on Internet Web Site including third party web pages by any means, including “hotlinking”, storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of The Gallery ONE.
For media and broadcast requests, please contact our studio for approvals prior to printing or filming.
Contact Artist Studio to submit a request for image use.
Purchasing Online
How do I place an order?
Add the products you wish to order in your shopping cart by clicking on the Add to Cart button located next to the product image. When you're ready to complete your order, click Continue Checkout from within your cart and follow the instructions.
If you need assistance completing your order or have a question, we are here to help. You can email us by simply visiting our contact page.
Do I need an account to place an order?
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won't enjoy the benefits of having an account, which include:
- Easily track the status of orders
- Receive notification of new releases and special promotional offers
How do I check the status of my order?
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available but we will still send you email confirmations of your order and your shipment.
Login to your account >
What type of payments do you accept?
We accept Visa, MasterCard, American Express, Affirm, PayPal, Apple Pay.
When will my credit card be billed?
Your credit card or payment service will be billed at time of order.
Do you have a return policy?
Retail Products
If for any reason you are not completely satisfied with The Gallery ONE retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase. * Retail Products include: Photography Books .
Limited Editions, Open Editions and Element Frames
The Gallery ONE Limited Editions, Open Editions and Element Frames are custom-made and as such, we are unable to offer returns or exchanges.
Do you sell Gift Cards?
Not currently. We can however have a custom Gift Certificate created for you. For assistance completing your Gift Certificate, you may contact us via email by simply visiting our contact page.
Do I need to pay tax?
The Gallery ONE will charge applicable sales tax when delivering to Florida.
International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal service or customs bureau for more information.
How much is shipping?
Shipping costs are determined by the size of the order and the destination. Available shipping options and associated costs are displayed in your cart during checkout.
How do I remove an item from my shopping cart?
This can be done one of two ways:
1. Simply click the Remove button on item listing you desire to remove from your shopping cart
2. Change the quantity, entering the new quantity desired and click "Update"
Shipping and Delivery
Do you ship internationally?
Yes we do! Shipping options and fees will update in your cart when you enter your address.
Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only.
Note: we may decline to ship to certain destinations, such as countries subject to embargoes, sanctions, war, disturbances, local regulations, or other restrictions.
Can I ship to multiple addresses?
At this time, we only ship to one address per order. To send to separate address, you must make separate orders.
What about duties and taxes?
We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. You will need to act quickly as customs doesn’t have a large window of time to process shipments. After a few weeks the images will either be sent back to us or become property of the government. If they are sent back, there will be additional shipping fees to have the artwork returned to you.
If the total amount of the shipment is less than $5,000 you may use DHL as your customs broker. DHL will contact you to complete a Power of Attorney form to use them as your broker. Once cleared, DHL will have Package released and delivered to destination address.
If shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and complete delivery.
If you have additional questions, please contact DHL customer service for your country.
How can I track my order?
To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You can also find your tracking number for open orders on the order details page in your account history. If you choose to order as a guest without creating an account, this function will not be available, but we will still send you email confirmations of your order and your shipment.
Is my artwork insured during transit?
The Gallery ONE ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot ensure shipments once they have been transported from the original delivery destination.
What happens if my package arrived damaged?
Retail Products
Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 days of delivery and must include a copy of the shipping receipt and photographic proof of the damage for us to review. If your request is approved, we will pay for the cost of shipping the new product to you.
* Retail Products include: Photography Books and Open Edition Artworks.
art@thegalleryone.com
Limited Edition Fine Art
If this package shows signs of damage, it is your right to inspect the art before signing for it. Please do not refuse delivery. Instead ensure that the driver notes that the piece was damaged. Please keep the original packaging, including the box and foam corners. Submit at least 4-6 digital photographs of the box and any damage to the art to art@thegalleryone.com if possible. A request for repair or replacement will only be honored if submitted within 7 days of delivery. Please include the 5-digit order number from your box and the last name on the subject line of the email. If there is a preferred method of reaching you or a certain time of day that is more convenient for you. Please include that information in the body of the email.
A representative of The Gallery ONE will contact you within 2 business days with further instructions. It is our full intention to handle your repair or replacement as soon as possible.
Neither The Gallery ONE nor any affiliated carrier is responsible for damage incurred during hanging or during any secondary transportation after initial delivery. For this reason, it is strongly recommended that each piece be carefully inspected upon receipt.
Can you ship to a PO box?
No.
When will my order arrive?
UPS Ground
(Retail Product Shipments)
Packages typically takes 5-7 business days. UPS will attempt (3) three deliveries prior to having the artwork sent back to our corporate office. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you understand that The Gallery ONE will not be held liable for any theft or loss of shipment. Unfortunately, a delivery time or appointment is not feasible.
Seko
(Limited Edition Fine Art)
Shipments can take up to a week to arrive at a local terminal in your area. Please do not be alarmed by the estimated delivery date listed in the tracking notification email as this the date it is expected to arrive at the local terminal. SEKO will reach out to you by phone to schedule a delivery date. Their hours of operation are Monday - Friday 9am - 5pm. They will provide a 4 hour delivery window and a 30 minute courtesy call prior to arriving. NO artwork will be delivered through SEKO without an appointment.
DHL
(International Deliveries Only)
Packages typically arrives at the local customs office within 2 to 3 business days. Delivery date to the final destination is based on the collector’s response and cooperation during the clearance process.
I am moving, can you arrange shipment of my art to my new address?
We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility.
If we are notified of an address change after the item has left our facility then you will be responsible for any and all shipment reroute fees.
Returns and Exchanges
Do you have a return policy?
Retail Products
If for any reason you are not completely satisfied with retail purchase, you may return it (you are responsible for applicable return shipping costs) within 14 days of receipt and receive store credit for a future purchase.
* Retail Products include: Photography Books .
Limited Edition, Open Edition Fine Art
Limited Editions, Open Editions are custom-made and as such, we are unable to offer returns or exchanges.
Can I exchange my Limited Edition artwork for different photograph?
Each Limited Edition is custom produced to order. As such, we are unable to change your artwork once order is placed.
Will The Gallery ONE buy back my artwork?
The Gallery ONE does not offer a “buy back” program. Additionally, when it comes to the potential selling of any piece in your collection, The Gallery ONE does not handle or participate in third party transactions or secondary market sales. We strongly suggest doing thorough market research and consulting a certified professional appraiser. They will be able to assist in answering more detailed questions about this process.
My Account
Do I have to make an account to purchase online?
No. You can order and checkout as a guest without creating an account. But if you choose to do so, then you won't enjoy the benefits of having an account, which include:
> Easily track the status of orders
> View past orders
> Create and view a Wishlist
> Notifications of new releases and special promotional offers
Create your account
How do I create an account?
Simply click here and follow the on-screen instructions. It's easy and takes just a few minutes.
How do I login to my account?
Logging in to your account is quick and easy. At any time, you can click the Log In button on the top navigation panel.
What type of payment methods do you accept?
We accept Visa, Mastercard, American Express, ApplePay, and Paypal.
Do you store my credit card information?
We use 256 bit SSL encryption to help protect the security of credit card transactions. We do not store credit card information after a transaction has been completed. We apologize for any inconvenience on needing to re-enter credit card information each time you order, but we believe this process helps protect your sensitive credit card information. To learn about what information, we store (and why), please check out our Privacy Policy.
I forgot my password, can I reset it?
Yes you can. Please go to Login page and click the Forgot Password link. You will be prompted to enter your account email. You will then receive an email with the subject Customer Account Password Reset. Simply follow the on-screen instructions to establish a new password.
How do I view past orders?
You can view previous online orders by logging into your account.
Can I change my shipping address? If you have placed your order but it hasn’t left our facility, then you can contact us to update it. If we have already given your order to the shipping carrier, please contact us to see if a re-route is possible. Should you alter your delivery destination to a taxable state, we will need to collect the applicable taxes prior to the artwork leaving our facility or rerouting with carrier.
If your shipment is returned to us as undeliverable, we will attempt to contact you using the contact information on file with your order (email, phone). If we are not able to contact you to arrange for alternate shipping within 10 business days, we will not have any further responsibility for your order and we may dispose of the print in our discretion. You are responsible for costs of reshipping your order.